Refund and Returns Policy - Honey Bangladesh

Return and Refund Policy
Effective Date: 1/3/25

At Honey Bangladesh, we strive to provide you with the finest pure honey and an exceptional shopping experience. Your satisfaction is our top priority. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted, adhering to relevant laws of Bangladesh and aligning with our business values.

1. Return Eligibility

We accept product returns under the following conditions:

Damaged or Defective Products: If the product you received is damaged, defective, or compromised during delivery.
Wrong Product Delivered: If the item you received is not the one you ordered.
Expiry Issues: If the product delivered is expired or nearing expiry (within three months of the best-before date).

Non-Returnable Items:

Opened, tampered with, or partially consumed products.
Products damaged due to misuse or mishandling by the customer.
Products purchased on clearance sales or as “final sale” items.

2. Conditions for Return

To be eligible for a return:

Products must be unused, unopened, and in the original packaging.
Returns must be initiated within 7 days of receiving the product.
Proof of purchase (invoice or order confirmation) is required.

3. How to Initiate a Return

To start a return, please contact us at:

Phone: +8801712257885 or +8801723566183
Email: ms.honey.bangladesh@gmail.com

Provide the following details:

Order number
Reason for return
Photographs of the product (if applicable, for damages or defects)

Once we verify your return request, we will guide you on the next steps.

4. Refund Policy

Refunds are processed in the following scenarios:

Product Not Available: If a product is out of stock, we will issue a full refund.
Successful Returns: For approved returns that meet our conditions.

Refunds are issued to the original payment method within 7–10 business days of return verification.

Non-Refundable Items:

Delivery charges (if applicable) are non-refundable unless the issue was caused by our error (e.g., wrong or damaged product).
Products not meeting the return eligibility conditions are not eligible for refunds.

5. Replacement Policy

Where possible, we may offer a replacement instead of a refund under the following scenarios:

Damaged or defective items.
Wrong product delivered.

Replacements are subject to stock availability.

6. Return Shipping

Customers are responsible for return shipping costs unless the issue is our fault (damaged, defective, or incorrect product).
In cases where return shipping is our responsibility, we will provide a prepaid return label or reimburse shipping costs.

7. Cancellations

Orders can be canceled within 24 hours of placing the order, provided it hasn’t been dispatched.
To cancel an order, contact us at the provided phone numbers or email address.

8. Governing Law

This Return and Refund Policy complies with the Consumer Rights Protection Act, 2009 (Bangladesh). In case of disputes, we adhere to the laws and dispute resolution mechanisms prescribed in Bangladesh.

9. Contact Us

For any return, refund, or cancellation queries, please contact us:

Honey Bangladesh
Gagonpur Bazar, Khatial, Madaripur Sadar, Madaripur.
Phone: +8801712257885 | +8801723566183
Email: ms.honey.bangladesh@gmail.com

Thank you for choosing Honey Bangladesh. Your trust and satisfaction are paramount to us!